Privacy Policy

Effective date: March 25, 2026

Welcome to www.hello-tech.com/en/ (hereinafter referred to as the “Website”)!

Through the Privacy Policy, Shenzhen Hello Tech Energy Co., Ltd. (hereinafter referred to as “We”) intends to explain to you the processing of your personal information and the rights you enjoy when you use this Website (including www.hello-tech.com/en/ and its informative subpages, as well as information submitted through the “Aesthetic Curved Solar Roof Tiles”, “Become a Partner”, “Book a Consultation”, “Learn More”, “Contact us” and other related pages, the same below).

Please read all contents carefully before using this Website (especially the bold or underlined terms) and make sure that you make the choice you think is appropriate based on full understanding. If you do not agree to process your personal information in the manner described in the Privacy Policy, please do not provide your information upon request and stop using this Website. Continuing to use this Website means that you agree to our processing of your personal information in accordance with the Privacy Policy.

I.        Scope of application

The Privacy Policy applies only to the Website and does not apply to other products or services of us or our affiliates, nor to services provided to you by other third parties (“other third parties” including but not limited to any third party providing other website or service ).

II.     Collection and use

1.       Information you voluntarily provide during your use of the website

When you submit a consultation through the “Contact Us” on this Website or contact us using our other contact information or using the contact information specified in this Privacy Policy, we will collect the specific information you fill in and/or submit: email address, contact number, consultation content. This information will only be used to contact you and answer your questions, and will not be used for other purposes.

When you book a consultation or submit your company’s cooperation requirements via the “Hello Tech Aesthetic Curved Solar Roof Tiles” page on our website, we will collect specific information you complete and/or submit. Where you are an individual user, we will collect the following specific information you complete and/or submit in order to provide green power solutions and one‑to‑one consulting services: name, telephone number, WeChat ID (optional), country/region (optional), province, city (optional), detailed address (optional), building type (optional), housing area (optional), and demand description (optional).Where you represent a company, we will collect the following specific information you complete and/or submit to promptly confirm your company’s cooperation for mutual benefit and win‑win results: company name, company address, industry sector, contact name, email address, telephone number, WeChat ID (optional), country/region (optional), city (optional), cooperation intention, and demand description (optional).

2.       Information collected during your use of the Website

To optimize your browsing experience and page performance, conduct access statistics for website usage, and prevent and detect behaviors that harm network security, we will use third-party tools to record and analyze your browsing activities when you use our website. For example, we will collect non-identifiable data (i.e., data that cannot be used to determine an individual’s identity) through Baidu’s analytics tools to generate aggregated statistical data, such as website views, visit volume, and access duration. The purpose of collecting such data is to understand how users interact with our websites, products and services, so that we can improve our services and better meet users’ needs.

III.   Cookies and other similar technologies

When you use the Website, we may use relevant technologies to send one or more Cookies or anonymous identifiers (hereinafter referred to as “Cookie”) to your device to collect, identify and store the information in connection with your visit to, and use of, the Website. We undertake that we will not use Cookie for any purpose other than those described in the Privacy Policy. We use Cookie mainly to ensure the safe and efficient operation of this Website, and so that we can confirm the security status of your use of the Website and troubleshoot the crash, delay and other related anomalies. We will only collect such information on your own free will. You have the right to choose whether or not to accept the Cookie. Most browsers provide users with the function of clearing the browser cache data. You can perform the corresponding data clearing operation or modify your acceptance of Cookie or reject our Cookie. You may not be able to use cookie-dependent services or functions as a result of these modifications.

IV.   External provision

We will not provide, share or transfer your personal information, except in the following circumstances where we provide personal information in line with reasonable and necessary principles:

1.        Share your personal information with our affiliates in the event that our affiliates provide services or respond to your requests, handle your inquiries or help solve your problems, provided that we will only share necessary personal information and subject to the purposes stated in this Privacy Policy;

2.        When required by applicable laws or in response to legal proceedings, we may disclose your personal information to relevant law enforcement agencies or other government agencies in accordance with the law;

3.        Obtain your consent.

V.      Protection and preservation

1.       Preservation

Your personal information will be stored on relevant servers located in the People's Republic of China, such as email servers. If it is necessary to transfer your personal information across borders, we will obtain your explicit consent and complete the necessary assessment procedures required by laws and regulations.

We will only keep your personal information for the shortest period necessary to realize the purpose of processing your personal information, except when you exercise the right to delete or except as otherwise stipulated by laws and regulations. After your personal information has exceeded the storage period, we will delete or anonymize your personal information.

2.       Protection

We have taken reasonable and feasible security measures that conform to the industry standard to protect your information and prevent unauthorized access, public disclosure, use, modification, damage or loss of your personal information. For example, we will use encryption technology to improve the security of personal information. Your information is protected by SSL protocol when exchanging data between your browser and the server. Meanwhile, we provide an HTTPS secure method for browsing our website. We will use trusted protection mechanisms to prevent malicious attacks on personal information; we will deploy access control mechanisms to try to ensure that only authorized personnel have access to personal information.

Although we have implemented and maintained reasonable measures to protect your personal information, transmission of information via the Internet is not completely secure. In the event of a personal information breach or other security incident, we will activate our emergency response plan to prevent the incident from escalating, and notify you by means of push notifications, public announcements, or other similar forms.

VI.   Your rights

To the extent permitted by applicable laws and regulations, you have the relevant legal rights with respect to your personal information. To exercise any of your rights, please contact us through the contact information in Section X of this Privacy Policy.

Please note that this Website does not involve any personalized advertising. Any e-mail is sent only in response to the query you submit and is only a service message.

VII.Third party links and related policies

“Join us” through this Website will lead you to our recruitment website, which will involve services provided to you by third parties. Therefore, when you visit our recruitment website or use its related services, the rules regarding the processing of your personal information shall be governed by the privacy policies of our recruitment website and those provided by third parties.

This website may link you to other websites of us or our affiliates (such as www.dx2.cn) or third party(such as Amazon). Please note that these websites are owned or operated by our affiliates or third parties. The rules for handling your personal information are subject to the privacy policies provided by them other than this Privacy Policy. We strongly recommend that you consult the privacy policies and data protection policies of these websites to understand how they handle the personal information they collect from you.

VIII.         Protection of minors

This Website is designed for users over 18 years of age. If you are under the age of 18, you are advised to read the Privacy Policy carefully under the supervision of your parents or other guardians and you can use our services or provide us with your information with the consent of your parents or guardians.

IX.   Update and notice

The Privacy Policy may be updated periodically, and the effective date of the last update will be indicated on this page. Please visit this page regularly to check whether there are any updates or changes to this Privacy Policy.

X.      Contact us

If you have any questions, comments or suggestions concerning the Privacy Policy or your personal information, please contact us through the following means:

Name: Shenzhen Hello Tech Energy Co., Ltd.

Address: 2F and 3F, Workshop 7, Jiaanda Technology Industrial Park, east of Huafan Road, Tongsheng Community, Dalang Street, Longhua District, Shenzhen

Email:globalwebsite@hello-tec.com

Email for Distribution & Franchise Inquiries: sales@hello-tech.com

We have also appointed a Personal Information Protection Officer 【Name: Qingfei Wu  】. You may contact him/her via 【wuqf@hello-tech.com】 (please state the specific facts and circumstances).

For security purposes, we may need to verify your identity information first when you contact us, and we will reply within 15 days after receiving your request and confirming your identity. For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the situation.

If you are not satisfied with our reply or handling method, you can seek solutions by making complaints and reports to the Cyber Administration of China, the Ministry of Industry,  the Marketing Supervision Administration, the China Customer Association or other institutions, or filing a lawsuit to the court having jurisdiction in the domicile of defendant.